Wreck4cash.com respects your privacy. This Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect:

  • Contact details: name, phone, email, address
  • Vehicle details: make, model, year, VIN, registration, condition, photos
  • Identity details (where reasonably necessary for ownership checks/transfer): licence or ID reference numbers
  • Payment details: bank account (for EFT) or other payment information
  • Communications: quotes, emails, call recordings (where disclosed), chat messages
  • Website data: cookies, device/browser info, IP address, pages viewed, and basic analytics

2. How we collect information

  • Directly from you by phone, web forms, email, messaging apps or in person
  • From publicly available registers and lawful third parties (e.g., towing/logistics partners) to verify ownership and arrange pickup
  • Automatically, when you use our website (cookies/analytics)

3. Why we collect and use information

  • To provide quotes, schedule pickups, purchase vehicles, and sell parts
  • To verify ownership, prevent fraud, and comply with legal obligations
  • To issue payments and invoices
  • To operate and improve our website and services
  • With your consent, we to send service updates or marketing (you can opt out anytime)

4. Cookies and analytics

Our site may use cookies to remember preferences and measure site performance. You can control cookies in your browser; some features may not work without them.

5. Sharing your information

We may share personal information with:

  • Towing/logistics providers, payment processors, IT/hosting providers and professional advisers
  • Regulators or law enforcement, when required by law
  • Buyers/suppliers where needed to fulfil a parts order. We do not sell personal information.

6. Cross‑border disclosure

We aim to store data in Australia. If a service provider stores data outside of our jurisdiction, we will take reasonable steps to ensure that comparable privacy safeguards are in place.

7. Security and retention

We employ reasonable administrative, technical, and physical safeguards to protect information and retain it only as long as necessary for our purposes, legal requirements, and dispute resolution.

8. Access and correction

You may request access to, or correction of, your personal information by contacting us (see Contact). We will respond within a reasonable time. We may need to verify your identity.

9. Marketing preferences

You can opt out of marketing communications using the link in messages or by contacting us. Service and transaction emails may still be sent.

10. Complaints

If you are concerned about our handling of personal information, contact us first. If we cannot resolve it, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au | 1300 363 992.

11. Changes to this Policy

We may update this Policy from time to time. The latest version will be posted on our website with the “Last updated” date.

12. Contact

Privacy enquiries: privacy@wreck4cash.com